Delivery / Return

Return Policy

Due to food safety, products sold are non-refundable and non-exchangeable. 



At present, Kim Joo Guan delivers to most areas in mainland Singapore, but not certain areas. You may contact us at to check on our delivery coverage. Kim Joo Guan will only process and accept orders within our delivery coverage.

Deliveries are charged at a standard rate per address unless otherwise stated. Look out for our Free Delivery promotions from time to time.

We will try our best to meet your preferred delivery date. In the event of overwhelming orders, your orders will be delivered within the next 2 days from your preferred date.

Orders will be delivered between 9am to 9pm.

All orders below 20kg must be placed at least 24 hours in advance. For orders above 20kg, it must be placed 3 days in advance.

In the event that customers or their representatives are not present to receive the delivery, a notification slip will be left at the premise to notify the customer and another delivery time will be arranged. A delivery fee of S$20.00 will then be charged for subsequent delivery.


* Please note that an additional charge of $20 per flight of stairs will apply if there are no lift access/items can’t fit in the lift at the delivery address. 
* All payment must be made by Cash to the delivery agent.